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Gallup’s 12 Elements of Employee Engagement: Insights for Small Business Owners

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A business is only as good as its employees, and excellent performance comes from positive engagement. The more you invest in your team, the more they will give you, so employee engagement should be a top priority.  Gallup’s 12 Elements of Employee Engagement detail the essential ways you must support your workers, from encouraging healthy friendships ...
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Diagram explaining Net Promoter Score (NPS) calculation: % Promoters (rating 9-10) minus % Detractors (rating 0-6); Passives (rating 7-8) are not counted.

5 Strategies for Turning NPS Detractors Into Brand Promoters

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If your Net Promoter Score is not as high as you’d like, you need to shift your focus to your detractors. Converting detractors into promoters is the best way to raise your NPS and boost your business.  Learn more about the importance of NPS detractors and promoters and how to get these conversions.  What Are NPS Detractors? Detractors ...
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How Can I Improve My Net Promoter Score?

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A Net Promoter Score quantifies the customer experience, making it one of the most important metrics for improving your business. Whether you’re simply curious about increasing your Net Promoter Score or desperate for a better number, Catalyst Group ECR can help.  Find out how you can improve your NPS, which goes hand in hand with optimizing ...
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Everything You Need to Know About Net Promoter Scores (NPS)

A Net Promoter score is one of the most important metrics for evaluating your business and customer engagement. It measures customer loyalty and satisfaction, informing you whether customers promote your brand or dissuade people.  Find out how Net Promoter Scores work and why they’re incredibly valuable for your business. What Are Net Promoter Scores? A Net Promoter Score ...
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5 Steps to Selling Your Small Business

Deciding to sell a company is a huge step, but it’s only the first in the intricate process of selling a small business.  To prepare for what lies ahead, this is an overview of the steps to selling a company. Before doing anything drastic, take a  few moments to understand what a business sale entails. Consider Reasons ...
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The Value of Good Stress

Your pulse quickens, your palms start sweating, and your breathing becomes difficult. We’re all familiar with the symptoms of stress, and for many professionals, stress is a common side effect of balancing a busy work schedule with the obligations of family life. While high levels of stress can be a cause for concern, it’s also possible ...
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Overhead Expenses: What They Are, How to Track Them, and Top Strategies for Managing Them

As a small business owner, managing your organization’s finances is one of your key responsibilities, including meeting your business’ financial obligations. These obligations include the ongoing expenses related to your day-to-day operations. These costs are known as overhead expenses and represent the true cost of running your business. At Catalyst Group ECR, we often see business owners ...
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Succession Planning Part 2: Developing Your Successor Into a Future Success Story

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In Succession Planning Part 1: How to Choose Your Business Successor, we covered the importance of choosing a protege by balancing your business needs and your ideal candidate. Today, we’re talking about developing your successor by equipping you with tips to capitalize on the time between designating your successor and exiting your business. Get Into the ...
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A Guide to the OODA Loop for Decision Making

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Being a business leader is not for the faint of heart. It’s a position marked by constant, high-stakes change and complex decision-making. The right decisions could propel a business forward, while a misstep can lead to setbacks or even the prospect of shutting up shop. It’s no wonder leaders want frameworks they can rely on ...
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4 Creative Small Business Customer Retention Strategies

Did you know that acquiring a new customer can cost up to five times more than retaining an existing one? Or that increasing customer retention rates by just 5% can increase profits by 25% to 95%? While bringing in new faces is always exciting, it pays to remember the people who’ve already bought into what you’re ...
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