We all know the Golden Rule: “Do unto others as you would have them do unto you.” While this adage may seem like something cliche we learn in elementary school, it’s a great place to start crafting your customer experience strategy.
As a small business owner, getting caught up in the day-to-day operations and lose sight ...
https://catalystecr-media.s3.us-east-2.amazonaws.com/wp-content/uploads/2019/04/06062807/adult-agreement-beard-573565.jpg40046000Catalyst Group ECRhttps://catalystecr-media.s3.us-east-2.amazonaws.com/wp-content/uploads/2019/06/06062745/main-logo-300x138.pngCatalyst Group ECR2023-06-09 07:36:142023-06-09 07:36:168 Ways to Improve Customer Service: A Guide for Small Business Owners
Referrals are a critical part of running a small business. Word-of-mouth, online reviews, and casual recommendations add value to your company. In a world where scamming and conning run rampant, humans have developed the natural inclination to seek the opinion of trusted friends, family, and reliable online sources when making a decision.
Knowing where you ...
https://catalystecr-media.s3.us-east-2.amazonaws.com/wp-content/uploads/2019/04/06062802/carrying-casual-cheerful-1162964.jpg23684000Catalyst Group ECRhttps://catalystecr-media.s3.us-east-2.amazonaws.com/wp-content/uploads/2019/06/06062745/main-logo-300x138.pngCatalyst Group ECR2019-04-30 13:53:172019-04-30 13:53:19What is Your Net Promoter Score?
