If your Net Promoter Score is not as high as you’d like, you need to shift your focus to your detractors. Converting detractors into promoters is the best way to raise your NPS and boost your business.
Learn more about the importance of NPS detractors and promoters and how to get these conversions.
What Are NPS Detractors?
Detractors ...
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A Net Promoter Score quantifies the customer experience, making it one of the most important metrics for improving your business. Whether you’re simply curious about increasing your Net Promoter Score or desperate for a better number, Catalyst Group ECR can help.
Find out how you can improve your NPS, which goes hand in hand with optimizing ...
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How much is your business worth? The best way to answer this question is to leverage outside expertise and get a business valuation.
Business valuation refers to the process of estimating the economic value of your business. While different techniques and focus areas exist, the purpose is typically to paint a comprehensive picture of your business ...
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When it comes to business success, implementing the right organizational culture is vital. There are different types of organizational culture that you can choose, and each one will help shape your company as it grows over time. The financial success and customer and employee happiness are heavily influenced by an organization’s culture, regardless of the ...
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Change, as any leader knows, doesn’t announce itself with a polite knock on the door, waiting for us to be ready. More often than not, it barges right in and demands to be acknowledged.
When executives feel that sudden shift, it can be pretty unsettling because change often introduces a lot of unknowns, with unpredictable outcomes ...
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When running a small business, every penny counts, and every second matters.
So, how can you get more time to make more money?
The secret lies in leveraging technology to automate and streamline your business processes.
Fortunately, you’re running your business in the digital age, and plenty of software solutions are out there to help you skyrocket productivity, ...
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The Ladder of Inference is a metacognitive model that that explains the thinking process people go through as they make judgments about certain situations and other people’s actions. It was created by Chris Argyris, a business theorist, in the 1970s as a way to help leaders make more informed decisions while avoiding cognitive bias.
The goal ...
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Last week, we looked at a case study to explore why hiring for in-demand soft skills is often the better decision when comparing two similar candidates.
Forward-thinking business owners know that increasing the value of their business today is the key to a successful and fulfilling exit tomorrow.
What they may not be aware of is the ...
https://catalystecr-media.s3.us-east-2.amazonaws.com/wp-content/uploads/2022/07/06061918/pexels-fauxels-3184294-scaled.jpg17072560Catalyst Group ECRhttps://catalystecr-media.s3.us-east-2.amazonaws.com/wp-content/uploads/2019/06/06062745/main-logo-300x138.pngCatalyst Group ECR2022-07-22 08:52:542023-03-28 11:58:25The Top 8 Most In-Demand Soft Skills to Increase Business Value
The 2019 LinkedIn Global Talent Trends Report found that a staggering 92% of talent and hiring managers believe that soft skills matter as much as or more than hard skills.
A further 89% agree that “bad hires” fail because they lack the soft skills to succeed professionally.
As you work towards building an exit strategy, one of ...
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Welcome to the June edition of The Monthly Huddle– A short, sweet, and to-the-point advice blog for tackling some of business management’s most difficult questions! This month, we’ll go over three tactics you can use to take a vacation as a small business owner.
Summer is the ideal time for a family vacation, but that’s simply not ...
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