Category: Leadership

A Guide to the Tenth Element of Employee Engagement: Encouraging Workplace Friendships

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In some workplaces—authoritarian ones, namely—there’s a lingering belief that workplace friendships are little more than distractions, pulling employees away from their responsibilities and reducing productivity. These leaders see those strong, personal relationships as a threat to efficiency, but in reality, workplace friendships can have a significant positive impact on collaboration and, yes, even job performance.  That’s ...
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A Guide to the Sixth Element of Employee Engagement: Encouraging Employees to Grow Professionally

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Today marks the halfway point of our ongoing series covering Gallup’s Element of Employee Engagement! To recap on the previous entries, click the links down below, or read on to check out our latest entry: “There is someone at work that encourages my development.” James Cash Penney, the founder of J.C. Penney, is quoted as saying, “Growth ...
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A Guide to the Third Element of Employee Engagement: Letting Employees Do What They Do Best

Next up, we’re covering Gallup’s Element of Employee Engagement #3: “At work, I have the opportunity to do what I do best every day.” The opportunity to do what they do best falls into the second level of foundational level of employee engagement– “Individual Contributions.” Think about a time in your life when you were asked to do ...
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Gallup’s 12 Elements of Employee Engagement: Insights for Small Business Owners

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A business is only as good as its employees, and excellent performance comes from positive engagement. The more you invest in your team, the more they will give you, so employee engagement should be a top priority.  Gallup’s 12 Elements of Employee Engagement detail the essential ways you must support your workers, from encouraging healthy friendships ...
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Diagram explaining Net Promoter Score (NPS) calculation: % Promoters (rating 9-10) minus % Detractors (rating 0-6); Passives (rating 7-8) are not counted.

5 Strategies for Turning NPS Detractors Into Brand Promoters

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If your Net Promoter Score is not as high as you’d like, you need to shift your focus to your detractors. Converting detractors into promoters is the best way to raise your NPS and boost your business.  Learn more about the importance of NPS detractors and promoters and how to get these conversions.  What Are NPS Detractors? Detractors ...
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How Can I Improve My Net Promoter Score?

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A Net Promoter Score quantifies the customer experience, making it one of the most important metrics for improving your business. Whether you’re simply curious about increasing your Net Promoter Score or desperate for a better number, Catalyst Group ECR can help.  Find out how you can improve your NPS, which goes hand in hand with optimizing ...
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5 Steps to Selling Your Small Business

Deciding to sell a company is a huge step, but it’s only the first in the intricate process of selling a small business.  To prepare for what lies ahead, this is an overview of the steps to selling a company. Before doing anything drastic, take a  few moments to understand what a business sale entails. Consider Reasons ...
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5 Reasons You Need a Business Valuation

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How much is your business worth? The best way to answer this question is to leverage outside expertise and get a business valuation. Business valuation refers to the process of estimating the economic value of your business. While different techniques and focus areas exist, the purpose is typically to paint a comprehensive picture of your business ...
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The Value of Good Stress

Your pulse quickens, your palms start sweating, and your breathing becomes difficult. We’re all familiar with the symptoms of stress, and for many professionals, stress is a common side effect of balancing a busy work schedule with the obligations of family life. While high levels of stress can be a cause for concern, it’s also possible ...
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The Four Types of Organizational Culture (With Examples)

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When it comes to business success, implementing the right organizational culture is vital. There are different types of organizational culture that you can choose, and each one will help shape your company as it grows over time. The financial success and customer and employee happiness are heavily influenced by an organization’s culture, regardless of the ...
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